TECHNICAL PRE-SALES · RUKAM

Why do we ask so many questions before we sell?

With enterprise hardware, the wrong part number, generation or revision can derail a project. We review the details with you before you buy to reduce incompatibilities and rework.

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Buying the wrong part costs more than buying the right one.Fewer returns, shipping costs, compatibility issues and delays — since 1995.

How it works

Four steps, without unnecessary bureaucracy

You explainModel and requirements

We request detailsPN, photos or configuration

We verifyCompatibility and risks

We testRUKAM Certified process

What we may request

Only what is needed for your case

PNPart numberIdentifies the exact part and revision

▧Label photoPN, Service Tag and generation

≡Current configurationCPU, RAM, RAID and drives

Do not know the PN? Send a label photo. We can help identify the part.

See full checklist ⌄

Model and generation

Ex.: Dell PowerEdge R740 ou HPE ProLiant DL380 Gen10.

Part number

Confirms the exact component and revision.

Label photo

Lets us check PN, Service Tag and revision.

Slot and bay photos

Show connectors, available space and installed parts.

Current configuration

Processor, memory, controller, drives and relevant firmware.

Application and use

Virtualization, backup, databases or lab use.

Quantity and deadline

We check stock and preparation lead time.

RUKAM Certified

Inspected and tested equipment, with traceability according to the applicable process. Discover our certification ↗

We do not compete on the lowest price.

Pre-sales support, verification and testing have a cost. Our goal is to reduce the risk of buying the wrong part.

Frequently asked questions and moreDirect purchase, compatibility, returns and warranty⌄

Why request photos and PNs?

Enterprise parts can look identical yet be incompatible. The model, part number, revision and photos help us check compatibility before sale.

I do not have the part number. What now?

Send a label photo, the model or the Service Tag. Our team can help identify it.

Can I buy directly from the store?

Yes. For memory, controllers, drives and other compatibility-sensitive parts, we recommend contacting our technical team first.

How does RUKAM Certified work?

It is our process of inspection, cleaning and testing, with serial-number traceability where applicable. Online reports are being made available gradually.

What if I need to return or exchange a product?

See our return and exchange policy. Technical pre-sales aims to prevent compatibility issues without limiting statutory rights.

You do not have to figure it all out alone.

Tell us what you need. We will ask the right questions.

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