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Orders are shipped using the logistics options made available by Rukam for each transaction and destination. We serve most of Brazil; however, certain locations, materials or transactions may be subject to logistical, tax or transportation restrictions.
After payment has been identified and approved, the order proceeds through verification, invoicing and preparation for shipment. More complex equipment and configurations may require additional preparation time, including testing, diagnostics, updates, configuration and other technical checks required before dispatch.
To check the shipping cost and estimated delivery time, add the products to your cart and enter the destination postal code (CEP). When an automatic shipping option is available, the website will display the corresponding options.
For some postal codes (CEPs) or transactions, automatic shipping calculation may not be available. In these cases, simply request a shipping quote through our Customer Service Channels.
Shipping cost and method depend on weight, dimensions, quantity, characteristics of the goods and destination. Large, very heavy items or goods requiring special transportation conditions may incur additional costs, including reinforced or wooden packaging.
Certain materials may also be subject to specific transportation restrictions or shipping limitations for some locations.
All orders are subject to verification of commercial, tax, registration and payment information. Information provided with the order may be checked against data available from the Brazilian Federal Revenue Service (Receita Federal), State Tax Authorities (SEFAZ) and other applicable registration databases, particularly for purchases made by legal entities.
For purchases made by legal entities that are ICMS taxpayers, delivery will be made to the recipient establishment indicated on the NF-e. Delivery to a different address will only be made when the transaction is permitted under the applicable tax rules and all corresponding tax documentation can be issued correctly.
For purchases made by legal entities that are not ICMS taxpayers, delivery to an address different from the purchaser’s registered address may be accepted when permitted by applicable law. The actual delivery location must be stated on the NF-e, and identification of the person responsible for receiving the goods, including a CPF when applicable, as well as other information required for correct issuance of the tax document, may be required.
For purchases made by individuals, the same registration restrictions applicable to business establishments do not apply. However, for security and fraud-prevention purposes, Rukam may request proof of the purchaser’s connection to the delivery address for certain transactions.
Rukam may refuse any delivery address when the information provided does not allow the transaction to be properly documented or when there is an incompatibility between the recipient, delivery location and applicable tax treatment.
Due to the procedures required to process each transaction — including commercial and tax verification, issuance of the Brazilian Electronic Tax Invoice (NF-e), order picking, packaging and dispatch — Rukam’s e-commerce platform is configured to process orders starting at R$ 250.00 in products.
For lower-value items, specific quantities, sets, kits or lots may be offered according to the applicable sales conditions.
For installment purchases, the minimum amount of each installment is R$ 100.00. Therefore, the number of installments available may vary according to the total purchase amount.
This condition allows us to maintain installment payment options while taking into account the financial costs involved in each transaction.
Payment identification and approval depend on the payment method used and the respective financial institution or payment processor. Rukam begins processing the order after payment has been identified and approved, without prejudice to the applicable registration, tax and commercial verifications.
Available payment methods and conditions will be presented at the time of purchase and may include PIX, bank slip (boleto bancário), credit card and other payment methods made available by Rukam.
If your order is urgent, we recommend contacting our team in advance to confirm equipment availability, preparation time, payment identification and shipping method.
Choosing a faster payment method does not eliminate the verification, invoicing, testing and preparation procedures applicable to the order.
Payment approval time, order processing time and transportation time are separate stages.
After payment has been identified and approved, Rukam performs the required checks, invoicing and technical preparation of the order. Transportation time then depends on the contracted logistics method and destination conditions.
Delivery days, hours, attempts and procedures depend on the carrier, contracted shipping method and destination region.
Recipient absence, discrepancies in address or identification, inspection holds, validation requirements imposed by competent authorities and other external occurrences may change the initially estimated delivery time.
In the event of damage, discrepancies or any other problem identified upon receipt of the goods, please refer to our Frequently Asked Questions and Website Policy, where the applicable procedures are described.